Airport Assistance Services

Security queues at Brussels Airport can differ by time of the day, especially on early morning departure, especially the time when many European flights depart. Airport Assist offers fast track access through security and passport control in order for travelers to get through as quickly as possible from check-in to the departure area. It's especially useful to business travellers with early flights or passengers with tight connections.

At Brussels Airport, Airport Assist representatives usually receive travellers either at the entrance of the terminal during the departure or near the arrival gate after the landing. From there, they lead passengers through each step in the process of using the airport including check-in, security, immigration, and boarding. For travelers not familiar with the airport, it can be helpful to have someone quietly guide them on their journey to make the experience much smoother.

There are a few lounges on the Brussels Airport in mainly the location of Pier A and B. Airport Assist assists travelers in locating the correct lounge based on airline eligibility or lounge membership programs. Instead of going to the terminal, passengers are escorted straight to a comfortable area where they may relax before departure.

VIP assistance is intended for those travelers who want efficiency and privacy throughout their journey in the airport. A dedicated host helps the whole process from check-in, security, and boarding. This service is especially useful for executives, diplomats, or frequent travelers who are time and discretion-conscious.

Traveling with children or elderly family members may be difficult in busy terminals. Airport Assist makes arrangements for wheelchairs when necessary and takes families through security and immigration lines in a more comfortable way. The service ensures that those travelers who need additional support move through the airport without excessive stress.

Handling a number of pieces of luggage while going through an airport could easily get tiring. Airport Assist can arrange porter services to transport bags to check-in counters from drop-off points, or from baggage claim to ground transportation after arrival.

• Brussels Airport operates from one main terminal building split into 2 major departing piers. Walking between areas is not difficult but some of the gates can take 10 to 15 minutes to walk between.
• Early morning departures also tend to be busiest. If you are flying between 6 a.m. and 9 a.m., it is usually a good idea to arrive at the airport early.
• Pier A caters mainly for Schengen flights within Europe while Pier B is for long haul and non-Schengen flights.
• There are a number of airport lounges near the main departure areas. Many accept Priority Pass or airline lounge access programs.
• Free Wi-Fi is available in all areas of the airport and only requires a quick login in general.
• SIM cards with mobile connectivity services can be purchased from shops in the airports but many travelers just use roaming within the EU.
• Brussels Airport has a train station, which is located directly beneath the terminal building. Trains link the airport and Brussels Central Station in around 20 minutes.
• If you are connecting between international flights, baggage is normally transferred automatically if booked on the same ticket.
• For international transfers, it is generally comfortable to allow ca. 90 minutes between flights.
• Travellers with reduced mobility can apply for help from their airline. There are elevators and accessible paths throughout the terminal.
• Large windows across the terminal offer good views on aircraft movements, especially close to the main departure lounges.